In recent research to understand trends in managed services, I read an article about Southwest Airlines unique success in a commoditized market. It proves to show that great customer service and relationships, combined with repeatability and standardization ultimately create best in class profits. In the IT managed services business model, profitability is ultimately driven by the same two core components; relationships or “value” and repeatability for “scale”.

 

One of the most challenging parts of a channel partner’s business is the need to differentiate yourself from the competition. With a wide variety of MSPs to compete with, anything that helps you stand out in the minds of your customers can make a real difference to your business. In addition, keeping track of your customers and their solution deployments can be time-consuming and complex. Symantec recently committed to address both these problems with the release of the Partner Management Console (PMC).

Follow the CharTec path to MSP Success to unlock the secrets to long term sales and revenue growth, not to mention a little peace of mind.  My sessions this year at IT Nation will change the way you approach your own MSP and will empower you to take action to ensure a bright future for your organization based on our HaaS offerings and MSP trainings.

Let’s face it, if you’re going to have a private cloud, you need to up your monitoring game. An RMM tool adds value that can’t be duplicated or replaced, but there are advanced technologies in your stack that your RMM solution was probably not designed to monitor — i.e. VMware, Citrix, Cisco, NetApp, SonicWALL, etc. And if one of them goes down, your Cloud follows.

The first thing you may do when you move into a new house is to imagine how to best arrange and organize your belongings in a way that’s most harmonious to your lifestyle. We have similar opportunities in the business world, especially when a new leader takes the helm. At Symantec we are benefiting from that situation right now, with Steve Bennett‘s recent appointment as CEO. As part of this change, we are reevaluating our business processes to ensure we continue to deliver the most comprehensive products and services to businesses around the world. And that includes looking at how we can augment our channel programs to better help MSPs achieve success.
 

A little over two and a half years ago, five LabTech employees and I made the move from the booming metropolis of Toledo, Ohio down to sunny Tampa, Florida.  I considered LabTech a successful early startup.  We had over 150 partners using the software and felt in control of the business.  We really didn’t know what to expect.  I wondered how it would be working with Arnie and David Bellini every day.  I wondered how much of a boost the business would receive from the capital investment, the expertise from the ConnectWise team, and the amazing ConnectWise community.  I wondered if I would still feel in control of the business after this massive change.

With football season in full swing, and IT Nation just around the corner, implementing a profitable data defense strategy may be top of mind for MSPs. When developing a line of attack, MSPs should consider a backup technology that saves time, generates monthly recurring revenue, and works with the ConnectWise technology they currently rely on. With Intronis, MSPs get just that.